iland 24x7x365 Support

All iland services include 24x7x365 Support to assist
you before, during, and after cloud deployment.

iland Premium Support

Support when you need it most.

iland General Support is available 24x7x365 and is included with all services. Our “follow the sun” support approach provides confidence that a technical or account expert is ready to help troubleshoot and resolve service issues, quickly and comprehensively.

Access all your account details and request support when you log in to your Secure Cloud Console to log a help request or check for status updates.

You can also search iland Success Center to research specific product questions or details on iland billing, Catalyst, and other products.

Premium Support 24/7

Customers can open support tickets via our 24×7 phone support, through email, the support website, or through live support chat in the iland Secure Cloud Console.

Premium Support Chat

The support team is capable of triaging customer support issues on the initial phone call or chat session in most cases. Tier 2+ engineers are available by phone.

Premium Support Service Status

iland maintains a service status page that provides transparency to service availability.

Already an iland customer?
Visit our Support page.

iland Supporting Services:

  • Expert Planning
    Expert planning
    Comprehensive cloud planning leveraging iland Catalyst to right-size your cloud environment.
  • Individual design
    Individual design
    Custom designed services to meet any application or business requirement.
  • Secure Cloud Hosting Familiar management.
    Optimized management
    Dedicated teams available in every geography to help you focus on what matters most to your business.
  • Secure Cloud Managed up to the hypervisor
    Seamless migration
    Best practices and experience for a predictable, non-disruptive transition to the cloud.